New EU / UK Relationship
From Jan 1st 2021 the UK has changed its trading relationship with the EU ( Brexit ) and this means that our customers will experience changes to the way items are shipped and fees that will apply on receipt of their orders.
This is affecting all orders shipped from the UK to customers in the EU and rather than stop customers from within the EU from purchasing our products we are still allowing orders. It does mean however that there are additional steps to the purchase and we need to ask for more information than normal. In addition to this information you will now have fees to pay on arrival of goods.
Previously our pricing included 20% UK VAT however this has now been removed from the pricing you see ( when viewing from an EU location ) it does mean however that the localized VAT will need to be paid on arrival of the goods.
Even though we have paid a 12% duty when the goods arrived into the UK from China the Brexit deal means that from an EU point of view the Duty has not been paid so a duty of 12% will also apply on arrival of your goods.
We will also need customers to provide us with their Tax ID ( TIN ) at point of order or their EORI number if they are purchasing as a business.
So in summary please be aware that on arrival of your tent you will have additional costs of 12% Duty and your local VAT Tax rate will need to be paid. We are making this as clear as we can at order placement so should you chose to reject the goods and fail to pay the fees the goods will be returned to us and the original shipping costs , return costs , any freight or government fees plus an additional 10% handling fee will be removed from any potential refund of your order.
Import Duties & Taxes
We stock Pod’s in a number of global locations including the UK which covers all of the EU countries and also Las Vegas which covers the United States so as we import directly into these locations all the taxes and duties are calculated and covered in the pricing you see on our site.
Outside of these regions however customers are responsible for an localized taxes and duties that their countries might apply and it is their responsibility to pay for these additional costs when the goods arrive.
Around the world different countries apply different rules and rates and these often change so it is difficult to give a definitive answer on the global rates however the EU HS code for our product is 6306220000 and the USA code is 6306.22.9030.
From our recent experience you could expect to see an 18% duty applied into Canada , 15% into Mexico and between 35% & 100% into South America and this doesn’t include and local GST taxes these a purely duty rates so please ensure you investigate the “total” costs that getting your Pod delivered to your location might be.
We do make this clear in both our terms & conditions and also at the cart stage of the order processing and you will be billed for the delivery cost / any return costs and fee applied should you refuse to pay these charges on arrival of the goods into your country.
We can do everything possible to assist you in ensuring our paperwork is correct and as is required for the county of entry and this may result in us asking you for Tax ID numbers or company Tax information however our hands are tied once it arrives and the duties / taxes are due.
If you are in any doubt please contact the sales department prior to placing your order and they will do whatever they can to assist you firstname.lastname@example.org